111 Call Handler Jobs in UK 2026 – Apply Immediately

Imagine a job where your voice can comfort someone in distress, guide a parent through a worrying situation, or even help save a life. That’s exactly what you’ll do at HUC. As a 111 Call Handler, you’ll be the first point of contact for patients seeking urgent or non-urgent care and every call you take has real impact.

Details:

• Location: Taunton Call Centre, Ashford Court, Taunton
• Contract: Permanent, Various shift patterns (12–35 hours/week)
• Salary: £12.21 per hour + unsociable hours enhancements

Why This Role Matters?

At HUC, we serve 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, providing NHS 111 and Out-of-Hours GP services 24/7, 365 days a year.

As a 111 Call Handler, you’ll be the first point of contact for patients seeking urgent or non-urgent care. Your guidance could directly impact someone’s health and wellbeing.

No healthcare experience? No problem — we provide full training. Already experienced? Put your skills to work in a role that truly matters.

What You’ll Do:

• Manage patient calls: Handle urgent and non-urgent cases with professionalism and empathy.
• Use NHS Pathways software: Accurately assess patient conditions and guide them to the right care — from self-care advice to urgent GP or emergency services.
• Provide clear advice: Listen carefully, ask the right questions, and ensure patients understand next steps.

Training & Support:

• Fully paid 6-week training program covering all aspects of the role.
  • 4 weeks: 9am–5pm, Monday–Friday
  • 2 weeks: Daytime, evening, and weekend shifts (to be scheduled)
• Continuous support once you start taking calls.
• Opportunities for skill development and career progression within HUC.

What We Offer:

• A supportive, inclusive team environment
• Flexible shift patterns to fit your lifestyle (12–35 hours/week)
• A role that has real impact in your community
• Opportunities to grow your career in healthcare

What We’re Looking For:

Essential:

• Lives within a 60-minute commute
• Customer service experience
• Right to work in the UK
• Able to commit to 6 weeks full-time training

Desirable:

• Previous call handling experience
• Interest in healthcare and helping people

This role is subject to a Disclosure and Barring Service (DBS) check.

Medical Call Handler Roles UK:

Medical call handler roles UK involve answering calls from patients, providing guidance based on symptoms, and directing urgent cases to appropriate healthcare services. While non-clinical, these positions are crucial to the NHS system, ensuring timely and effective patient supportHow to Apply for 111 Call Handler Jobs in UK:

Eligibility Criteria:

Eligibility criteria for NHS 111 call handler roles typically include:

• Minimum GCSE or equivalent qualifications
• Strong communication and listening skills
• Basic IT literacy
• Experience in customer service or healthcare is a plus

Salary:

The salary of 111 call handlers in the UK varies based on location, experience, and NHS banding. Entry-level roles usually start around £21,000–£25,000 per year, with opportunities for progression as skills and responsibilities increase.

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NHS Training for 111 Call Handlers:

All new recruits receive comprehensive NHS training for 111 call handlers, covering medical triage systems, data handling, patient confidentiality, and emergency protocols. Training ensures call handlers are confident and competent in providing advice and directing patients safely.

Work Hours and Shifts:

Work hours and shifts for NHS 111 jobs are flexible, often including evenings, weekends, and holidays. Full-time, part-time, and flexible schedules are available to accommodate different lifestyles while maintaining 24/7 service coverage.

Healthcare Work Experience UK:

For candidates seeking experience, healthcare work experience UK can strengthen applications. Volunteering in hospitals, clinics, or care homes demonstrates commitment and provides practical exposure to patient interactions.

Call Center Healthcare Positions:

Call center healthcare positions like NHS 111 call handlers combine customer service skills with medical knowledge. These roles are ideal for people who want to work in healthcare without clinical qualifications.

NHS Recruitment Agencies:

Some candidates may use NHS recruitment agencies specializing in non-clinical roles. Agencies can assist with applications, provide guidance on eligibility, and connect candidates with NHS trusts actively hiring call handlers.

Non-Clinical Medical Support Roles:

Non-clinical medical support roles in the NHS include administrative and call handler positions. These roles support frontline staff, improve patient care efficiency, and are often stepping stones to further healthcare careers.

How to Apply for 111 Call Handler Jobs in UK 2026?

Email your application to: recruitment@huc.nhs.uk
Contact: Sarah-Jane Newbigging, Non-Clinical Recruitment Advisor

We may close the vacancy early if enough applications are received, so don’t wait

Conclusion:

Join HUC as a 111 Call Handler and make a real difference in patients’ lives every day. Enjoy flexible hours, full training, and a supportive team while growing your career in healthcare. No matter your experience, this role lets you turn compassion into impact.

Frequently Asked Questions: